Handcrafted Jewelry ~ Original Designs In Sterling Silver
Lisa Kaufman Designs :: Store Policies

Store Policies

Substitutions: Due to the overwhelming popularity of some of our designs, and our desire to deliver your jewelry to you in a timely fashion, we on occasion need to make substitutions. These are typically subtle, and the findings used are always of equal or greater value.

If this change is not acceptable, please call us immediately upon receipt of your order at 888-753-2010.

Note that our products do change over time, so please visit this Web site, or call your local sales representative, for our latest offerings.

Errors: Any concern or problem with your order will be gladly corrected upon return of the item (if relevant) within two weeks of purchase. Shipping is on us. To help prevent theft, whenever shipping items to us please do not write any words on the package indicating that it is jewelry.

Exchanges: Items returned within two weeks of purchase, in new and unworn condition, can be exchanged or refunded at their purchase price (minus all shipping). Exchanged items will be shipped within 24 hours after receiving the item being exchanged, subject to availabilty. If the item is a gift, refunds will only be made to the original purchaser's credit card. As with any purchase, the gift recipient may exchange the item, or elect to receive a LisaKaufmanDesigns.com gift certificate instead of a refund.

Re-Stringing and Repairs: On occasion an item may need repair, the addition of crystals or names, or re-sizing. Ship it to us in secure packaging, including all parts and a description of the repair or change required, and be sure to provide your return address and a phone number. To speed up the process, enclose $7 for repair labor and $3 for return shipping. We will contact you with questions, or to arrange (additional) payment. At our sole discretion, if we determine that a faulty part or assembly error was to blame, repairs are no charge. Work that requires the significant addition of new parts will be charged higher fees for those parts.

Shipping: Our shipping charges are based on the value of your order, as follows.

Up to $50$4.00
$50.01 to $75$5.00
$75.01 to $100$6.00
$100.01 to $150$7.00
$150.01 to $200$8.00
$200.01 to $250$9.00
$250.01 to $500$11.00

Lisa Kaufman Designs is not responsible for items lost or damaged during shipping.

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