Handcrafted Jewelry ~ Original Designs In Sterling Silver
Lisa Kaufman Designs :: FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

p>What materials do you use for your designs?
Lisa Kaufman Designs uses only Sterling Silver, Swarovski crystals, and 14K gf findings. We also offer several designs with polished black onyx, lapis, hematite and fresh water pearls. We string everything on 49 strands of teflon-coated stainless steel wire for extra strength and durability.

What if I have a question or concern about my purchase after receiving it?
Customer service and quality are our priorities. Please refer to our Store Policies for the specific details of our satisfaction and exchange commitments to you.

Is it safe to send my credit card information through your Web site?
LisaKaufmanDesigns.com uses only secure communications to receive your credit and other information. Look for the closed padlock symbol in the lower right corner of your browser window when you submit your order. In addition, we do not store your credit card information on our server after it has been processed. If you have further concerns you can call us at 888-753-2010 to place your order over the phone.

Do you charge tax on shipping?
No, we only tax product subtotals, and only for shipments to California addresses.

Why does California Sales Tax show up during checkout? I don't live in California.
Our shopping cart assumes you live in California until you tell it otherwise by entering your address information. Once we know you are not a California resident the tax line is removed from your order. Please verify this on the final checkout page, and on the invoice we e-mail you.

How can I keep my Lisa Kaufman Designs jewelry looking its best?
We recommend Hagerty Sterling Silver Jewelry Cleaner. Follow the container directions for tarnished jewelry. A simple dip in the liquid followed by a thorough submersion/rinse in warm water (for sixty seconds, to ensure all cleaner is removed) is sufficient. Do not dip for more than two or three seconds. Your jewelry can also be washed in warm soapy water. Rinse and dry well. A soft Sterling Silver jewelry cleaning cloth can be used between cleanings to maintain your jewelry's shine.

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